VDC Frequently Asked Questions

To get a quicker response to some of the most discussed topics we are asked about, this is a selection of our most Frequently Asked Questions.

If you are using the routed network connection on your VM, you will need to setup a NAT rule that maps the internal IP address of your server to an address in your public IP allocations To create a one-to-one NAT rule for a machine, setup both a source (SNAT) and destination (DNAT) rule to map traffic in each direction. To allow the entire internal subnet internet access, create Source NAT rule specifying the internal subnet as the source, and one of your available IPs as the destination. Ports can also be specified in the NAT rules to direct specific ports of a public IP address across multiple internal IPs if desired.

All incoming and outgoing traffic on a routed network is blocked by default, and rules will be required to allow the traffic in either or both directions.

Review the URL to ensure that your organization name is displayed at the end of the address. i.e. https;//mycloud.rootaxcess.com/cloud/org/company-name

The vCloud Director interface and remote console plugin are currently supported by the latest versions of Internet Explorer and Firefox. If you are using Internet Explorer 10, we recommend turning on compatibility mode.

If you don't already have a catalog created, you'll need to do so by going to the Catalogs tab of your cloud environment and clicking the green plus sign to launch the New Catalog wizard. To upload your own templates and media to your catalog, navigate to the Catalogs tab of your cloud interface, and on the left-hand menu click "My Organization's Catalogs". On the right-hand view you will see two tabs named "vApp Templates" and "Media". Each of these tabs contain an Upload button resembling a hard drive with a green up arrow, which will allow you to select and upload files located on your local machine. There is also a public catalog available that is pre-populated with media and templates of popular operating systems. This can be accessed by choosing "Public Catalogs" from the left hand side of your Catalogs screen. Please note that if you'd like to use our public media, it must be first copied to your local catalog before it can be attached to a virtual machine. This can be done using the right-click context menu on the media.

You can release your keyboard and mouse by pressing CTRL + ALT on your keyboard.

If you are having issues accessing the remote console in Internet Explorer, you may need to disable Protected Mode.

The vCloud API is an interface for providing and consuming virtual resources in the cloud. It enables deploying and managing virtualized workloads in private and public clouds as well as interoperability between clouds. The vCloud API enables the upload, download, instantiation, deployment and operations of vApps, networks and "virtual datacenters". There are two major components in vCloud API, the User API focused on vApp provisioning and Admin API focused on platform/tenant administration.

These are virtual L2 networks that enable a flexible model for establishing connectivity between vApps in the cloud and connecting them to external networks outside the cloud.

A virtual datacenter (VDC) is a new construct in the VMware vocabulary that contains storage, networking, and compute capacity in which vApps are deployed.

vApps are software solutions optimized for the cloud, consisting of one or more virtual machines, packaged and maintained as a single entity in OVF format. Just like the UPC bar code contains all information about a product, the vApp gives application owners a standard way to describe operational policies for an application which VMware vSphere and VMware vCloud Director n automatically interpret and execute. Therefore, vApps are self-describing to and self-managing on the platform they run.

Open Virtualization Format (OVF) is a platform independent, efficient, extensible, and open packaging and distribution format for virtual machines. OVF enables efficient, flexible, and secure distribution of software, facilitating the mobility of virtual machines and giving customers vendor and platform independence. Customers can deploy an OVF formatted vApp on the virtualization platform or cloud of choice.


My Cloud --> vApps --> Click the vApp --> Select the "Virtual Machines" Tab --> Right click on the VM and select "Properties".

You must make sure that you have VMware tools installed on the VM. Once VMware tools are installed you can enable Guest OS Customization and then Power on the VM and Force Recustomization. To Enable Guest OS Customization: My Cloud --> vApps -> Click the vApp --> Right click on the VM --> Click "Properties" --> Select the "Guest OS Customization" tab --> Check the "Enable guest customization" tab --> Click OK.

You are allocated a total amount of resources which can be utilized. Only VMs that are powered on count towards your utilization so it is possible to over allocate resources (ex: You have 2GB of total memory allocation but you create two VMs with 2GB memory each.) However, if you over-allocate your resources you will only be able to power on VMs until you reach your allocation limit. If you attempt to power on VMs that would put you over you allocation limit, you will receive an error stating that the VM cannot be powered on.

Administration --> Cloud Resources --> Virtual Datacenters --> Right click the vDC and select "Properties".

Administration --> Cloud Resources --> Virtual Datacenters --> Double click the vDC.

My loud --> vApps --> Click the vApp --> Select the "Virtual Machines" tab --> Ensure the VM is powered off then right click the VM and click "Properties" --> Select the "Hardware" tab --> Adjust the desired resources and click "OK".

Administration --> Cloud Resources --> Click the desired vDC --> Select the "Org VDC Networks" tab --> Right click the desired network --> Configure Services...--> Select the "Firewall" tab.

My Cloud --> vApps --> Click the vApp --> Select the "Virtual Machines" tab --> Ensure the VM is powered off then right click the VM and click "Properties" --> Select the "Hardware" tab --> Adjust the desired resources and click "OK".